Here are answers to the questions we hear most often. Can't find what you need? Get in touch — we're happy to help.
1. Do you deliver across the United Kingdom?
Yes. FHMA delivers to addresses across the United Kingdom — England, Scotland, Wales and Northern Ireland. Shipping is free and tracked on every order.
2. How long does delivery take?
Orders are processed within 1–3 business days after payment is confirmed. Once dispatched, most orders arrive within 7–15 business days depending on your location. During Black Friday, Christmas and New Year, processing can take a little longer. See our Shipping Policy for full details.
3. How much does shipping cost?
Standard tracked shipping is free on every order to UK addresses. The final shipping cost is always shown at checkout before you pay.
4. How can I track my order?
Every order is shipped with tracking. As soon as your parcel is dispatched, you will receive an email with your tracking number so you can follow it to your door.
5. What is your return and refund policy?
We offer an easy 15-day return window on eligible items. Please contact us before sending anything back so we can guide you. Your statutory rights under UK consumer law, including the right to cancel within 14 days of delivery, are not affected. Read our full Refund Policy.
6. What should I do if my item arrives damaged, faulty or incorrect?
Please contact us as soon as possible after delivery with your order number and a photo of the item. We will arrange a replacement or refund in line with your consumer rights.
7. What payment methods do you accept?
You can pay securely with the payment methods shown at checkout, which may include major debit and credit cards and other secure options. All prices are in British pounds (GBP £).
8. Is shopping on FHMA safe and secure?
Yes. Our checkout is powered by Shopify and uses encrypted, secure payment processing, so your card details are never stored by us.
9. Can I change or cancel my order?
Please contact us as soon as possible. We can usually change or cancel an order before it has been dispatched. Once it has shipped, you can still use your statutory right to cancel and return it.
10. How can I contact customer support?
Use our contact form or email us at faizan.fai@gmail.com. We aim to reply to all messages within 24–48 hours (Monday to Friday).